Netgear Outage (2025)

FAQs

Why isn't my NETGEAR connecting to the internet? ›

If there is still no internet connection reboot the router and any modems in use. You can also repeat this scenario with your computer directly connected to the modem instead of the router. If you are still not getting an internet connection, contact your internet service provider.

A rebooting screen displays and your router reboots. Note: It might take up to 2 minutes for your router to reboot.

Please do the following to fix your issue. Unplug the power cord on the modem and the router. Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the internet light is lit up on the modem.

Constant rebooting is a major sign that it's time to replace your Wi-Fi router. When a router reboots itself multiple times, it indicates potential hardware issues or an inability to handle the existing traffic load. Frequent reboots can also be linked to overheating and the age of the router.

Rebooting your router or modem can work wonders, but if it comes to a point where you are forced to do it every day or multiple times a week to address connectivity issues, you may need a new modem or router. In such a case, a call to your local ISP might be needed.

When Wi-Fi is connected but there's no internet access on a single device, the issue often lies with the device's network settings, a faulty Wi-Fi adapter, or outdated drivers. It could also be due to incorrect IP configuration or DNS cache problems specific to that device.

A factory reset deletes all personalized settings including your user name, password, WiFi network name (SSID), and security settings.

Experts recommend replacing your router at least every five years—and every two to three years for those of you who use several high-bandwidth devices and smart home devices. But your Wi-Fi router is an investment, and you're probably hesitant to replace it unless you know that you have to.

Rebooting your router does a few beneficial things, such as: Clearing the cache or record of temporary files (files that aren't necessary for the router to function) Restarting its security and other processes. Resetting its Wi-Fi channel selection, which can be important if you experience slow Wi-Fi speeds.

Router issues are among the most common causes of internet outages, but they're also usually some of the easiest to fix. Rebooting your Wi-Fi router -- and potentially your modem, too -- can be as simple as unplugging it, waiting about 30 seconds and plugging it back in.

Do I need to reset my router after an outage? ›

Important: Always reboot your modem after an outage. If playback doesn't begin shortly, try restarting your device.

Finally, if your power comes back on but the internet still isn't working, one of the most common issues is the Wifi router. Most of the time all you need to do is “reboot” the router by simply unplugging the power cable from the wall for 30 seconds, then plug it back in.

In general, experts recommend upgrading your router at least every five years. Make that every two to three years if you use lots of smart home gadgets, or if you make a regular habit of buying the latest laptops, phones and other primary Wi-Fi devices.

If you can access your router but not the Internet, you can check to see if the problem is with your router or modem, your Internet service provider (ISP), or another configuration issue. Unless your ISP provides a fixed IP address, your router requests a wide area network (WAN) IP address from the ISP.

Solid green or white: Your router is ready. Solid amber: Your router is powering on. Blinking amber: Your router's firmware is upgrading or the Reset button was pressed. Blinking white: Your router's firmware is corrupted.

Look on the router label for your router's WiFi network name (SSID) and network key (password). The label is on the back or bottom of your router. On your iOS or Android mobile device, tap Settings > Wi-Fi. Connect your mobile device to the network that is listed on your router's label and enter the password.

Solid green or white: Your router is ready. Solid amber: Your router is powering on. Blinking amber: Your router's firmware is upgrading or the Reset button was pressed. Blinking white: Your router's firmware is corrupted.

When your home internet connection goes out, it's most commonly due to a hiccup with your modem and/or router. The solution is simple: Restart your equipment by unplugging it, waiting 30 seconds or so, plugging it back in and allowing it to reboot. More often than not, this will resolve your Wi-Fi outage.